Delivery and returns

Payment and Delivery

1) By Bank Transfer or EFT (Electronic Funds Transfer)

You can make money transfers from all banks operating in Turkey. Payments for Turkey (TL) payments made from abroad are taken in foreign currency.

2) With your credit cards on our site

You can take advantage of our online single payment to any credit card or online installment of your bank. In your online payments, the amount will be withdrawn from your credit card at the end of your order. Refunds to your credit card will be made within 3 working days in order cancellations due to possible order cancellation or stock problems.

3) Order Price Refund

In case of cancellation of your orders for possible reasons; PHOENIX TURİZM GIDA SANAYİ TİCARET LİMİTED ŞİRKETİ returns the product price to your account and/or credit card within three working days. However, you must report your bank account information and/or credit card information accurately and completely to the financial authorities of our company. This process may take up to 15 days for your international payments.

4) Delivery

We try to deliver the products you have ordered to the cargo on the same day. For products that take time to deliver, the cargo delivery time is 3 working days as stated in the product details. You will be informed in case of possible delayed delivery.

In order for the product to be delivered without delay, please state the address of your current location as the delivery address.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Elazig-based company will be sent by PTT cargo company. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) working days at the latest.

You can discuss different delivery conditions by contacting our customer representative. You can call the customer support line to get information about the cargo process for overseas deliveries.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.

In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.

We have a responsibility to the bank, where we use the credit card system, as well as the customer, for the realization of the delivery.


  Please be carefull!

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If you think that there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company.

After the product is received, it is accepted that the cargo company has fully fulfilled its duty.

If the product is damaged: Send a message to the whatsapp line at +90 532 487 79 88 as soon as possible and report the situation to In addition, we will start your return process without the need for the above processes in the return transactions you will make from mymarbleworld account section.

If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.

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